Good questions.
How do I order and pay?
Add your bottles to the bag, complete the delivery details and place the order. PayID instructions are sent in your confirmation email. See our PayID payment guide.
Do you deliver across Australia?
Australia-wide Express delivery is available. Current rates and supported countries appear at checkout. See our shipping and returns page.
When will my order be dispatched?
Dispatch follows payment verification and availability checks. Express describes the delivery service after dispatch. We email an update when your order is marked as shipped, with tracking when available.
Why is my order payment pending?
PayID payment is checked manually. Use the order reference when paying. If you need help matching a payment, contact us with your order reference.
Can I inspect the original label?
Yes. Open a product page or product view and select the supplied bottle photograph. Product composition and directions come from the manufacturer’s label.
What if a parcel is damaged or delayed?
Keep the packaging and contact us with the order reference. Provide photographs of any leakage or damage so we can investigate.
Can I change my address?
Tell us as soon as possible through the contact form. Changes may be unavailable once the order has been dispatched.
Are there accounts or card payments?
No account is needed to shop. PayID is the only payment method in this store.